Account Executive (Bilingual)

The role

Reporting to the Manager, Sales, the Account Executive will play a significant role in developing relationships and trust with small businesses in our journey to power the world of mobile services. Our sales process while quick is highly consultative, and helping the customer understand the value and efficiency Jobber could provide their company is paramount.

The Account Executive (Bilingual - Spanish) will

• Drive connection with potential customers through phone, email, and sms outreach. You’ll be communicating with our customers across these mediums in both English and Spanish to help our LATAM customers.
• Connect with small businesses to develop an understanding of their challenges and goals.
• Provide recommendations on how to best utilize Jobber, from specific workflows to feature fits.
• Demonstrate the value of Jobber through conversation, social proof and product demonstrations
• Partner with Sales Development Representatives (SDRs) to create a strong customer experience and exposure to the Jobber product
• Manage and close opportunities generated by SDRs
• Run discovery calls and deliver product demos
• Close new business and help customers confidently choose Jobber
• Attach add ons users and other features that help customers get more value from Jobber
• Book new customers into onboarding to set them up for success
• Track key information in Salesforce for follow-up, knowledge sharing, and analytics.

To be successful, you will need

• Demonstrated experience in a sales environment with commission and/or targets. You can speak to them, and can speak to how you were successful.
• To drive urgency and excitement. You will be required to sell in a dynamic environment with a fairly short sales cycle. You should be energized by high volume and the prospect of uncapped earning potential!
• To be driven, tenacious and disciplined.. You won’t win over every prospect, and there will be many highs and lows. It’s about how you balance those ups and downs and bring the best of what you have to the job daily.
• To find solutions. If something isn’t going right, you’ll take care of it. Not every conversation will be the same, and you're quick at thinking on your feet.
• To be data driven. Being able to source, interpret and create a narrative based on data will be key for your own success as well as the small businesses you’re supporting.
• To be coachable and adaptable. The sales team is always changing and evolving, so being flexible and good with change and ambiguity is important.
• To enjoy technology. We're working hard to empower the world with mobile technology and are looking for someone who wants to share their excitement.
• To have a clear and confident communication style. You should have the ability to actively listen and consult with our customers and get a true understanding of who they are and what they need. This position involves a good deal of phone time, so these skills are imperative.
• Previous experience with a Customer Relationship Management (CRM) system, preferably SalesForce.

Compensation

At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This opportunity has a fixed compensation structure, meaning all employees come in at the exact same rate. It includes a base salary of $54,000 and a commission of $30,000, for an On-Target Earnings (OTE) of $84,000. Our commission structure is uncapped and paid out monthly, meaning there is potential to earn beyond the stated OTE.

This OTE is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. As well, this role has clearly defined growth opportunities to deepen expertise, explore new roles, or step into leadership. You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.

If you have any questions about our compensation approach, we encourage open conversations throughout the hiring process!

Please note: To best help our customers, we're looking to make sure we have coverage across all our hours and days we're open, which is Monday to Thursday from 6 am MT to 8 pm MT, then Fridays to Sunday from 6 am MT to 6 pm MT. This role will require a non-standard shift of:

• Monday - Thursday, 11 am - 8 pm and Friday from 9am to 6pm MST

The Interview Process

Step 1: We’ll review your application! The candidates whose experience aligns with the role will be moved forward in the process. We’re looking for people with great customer service experience, that ideally have experience onboarding customers or training individuals. Make sure to highlight this one your application!

Step 2: Screening assignment! Candidates moving forward will receive a link to complete a brief, recorded audio interview through our third party software Willo.

Step 3: Initial convo with TA! A member of Talent Attraction will reach out to you for a first conversation. We want you to share your unique story and experience, and see how you’ll help drive us forward. This is also a great opportunity to ask questions about Jobber and the role!

Step 4: Team Interviews! You’ll have an interview with leaders from your team that will dig into your previous experience and performance, as well as to see your skill set in action in a role play. We’re constantly raising our bar and excited to see what you can bring to Jobber. If successful, you'll move forward to an interview with a Senior Manager from the group!

Step 5: Offer!

What you can expect from Jobber

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
• A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
• A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
• To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.