Account Executive, Cards

What you will do

• Manage a regular meeting cadence with each client in your territory, both onsite and remotely.
• Educate clients on Fiserv happenings and our impact on their organization.
• Create an easy environment for clients to interact with and communicate with you and Fiserv.
• Advocate and lead cooperation/collaboration with other Fiserv business units to realize revenue growth, client value, and satisfaction.
• Facilitate client operational escalations to resolution and monitor escalated support tickets, client enhancement requests, and major Professional Services projects.
• Coordinate team education on Digital Channels and Electronic Payments products as needed.
• Develop and manage Client Action Plans for key clients, cultivate and maintain Client References, and serve as the point of contact for engaging on client satisfaction issues.
• Support client visits and conferences and ensure billing accuracy.

What you will need to have

• Experience in client relationship management, service delivery, and/or sales to C-Level executives.
• Experience in electronic banking, mobile banking, and/or payments.
• Bachelor’s degree, and/or equivalent military experience.
• 2+ years of experience in time management, managing multiple projects and responsibilities concurrently.

What would be great to have

• Experience with eCRM software such as Salesforce.
• Working knowledge of Fiserv account processing products, online banking products, and business units.
• Experience with Fiserv systems or applications.
• Additional certifications in banking or financial technology fields.

Important information about this role

• Travel up to 50% is required.
• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.