Account Management Manager - SMB

Responsibilities

• Recruiting, hiring, and developing a world-class account management team to support our fastest-growing SMB customers and deliver on revenue targets
• Motivating and inspiring each team member to enable personal and professional career growth
• Engaging directly with C-level executives internally and externally to build and maintain customer relationships
• Building and executing the strategy that drives upsell/cross-sell revenue and renewals at scale, and operationalizing processes to drive team efficiency
• Working in a high-pace, cross-functional environment that presents different challenges every day
• Working with leadership across the company to set direction for the SMB team and Plaid as a whole

Qualifications

• 8+ years of experience, ideally 3+ years managing a revenue-driving team
• Proven track record of success driving revenue through account management at a technology company, working with SMB or financial services organizations as clients
• Experience in both new customer acquisition and install-base account management, preferably in a hyper-growth environment
• Excitement for recruiting, onboarding, and coaching; a thoughtful approach to team planning and development
• Strong ability to articulate technical and financial value propositions – internally for cross-functional collaboration and externally to customers, including executive audiences
• Strong analytical skills to understand customer trends at scale
• Ability to build relationships with internal and external stakeholders
• Outstanding communication skills to drive internal alignment and results

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.

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Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.