A remote role at Clio.
How Sydicom helps: we read this listing’s requirements and tune your CV and cover letter to the keywords its ATS (Workday) is scanning for, for candidates in Mexico, then help you apply.
Original listing text, shown exactly as published by the company.
At Clio, we are more than just a software company; we are transforming the legal experience for all. As an Account Manager (AM2) for our Mexico market, you are the heartbeat of the customer journey post-sale.
This is a hybrid-strategic role where you will take full ownership of the customer relationship. You will be responsible for maximizing value across the entire lifecycle—balancing the high-touch needs of strategic accounts with the efficiency required to manage a scalable volume portfolio. Your mission is simple but vital: ensure our customers realize the full potential of Clio, secure their renewals, and proactively identify opportunities for expansion.
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Relationship Ownership: Serve as the "Single Point of Truth" for customers once the sale is closed, ensuring a seamless transition from onboarding to long-term partnership.
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Strategic Portfolio Management: Manage a diverse portfolio where you’ll balance deep strategic engagement with scalable, process-driven touchpoints for volume accounts.
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Churn Prevention & Retention: Become a champion for customer success by identifying early warning signs and preventing churn, with a primary focus on the critical first renewal.
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Executive Orchestration: Lead impactful Quarterly Business Reviews (QBRs) with Decision Makers and stakeholders, turning product usage data into a compelling narrative of business value.
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Growth & Expansion: Take the lead on value realization, driving both contract renewals and identifying expansion/upsell opportunities (Net Retention).
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Cross-Functional Leadership: Act as the "Internal Quarterback," orchestrating efforts between Customer Success (CS1/CS2), Sales Engineers (SEs), and Account Executives (AEs) to deliver value at scale.
Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
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Competitive and equitable salary.
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Employees are entitled up to 6 administrative leave days per year for personal arrangements with valid documentation.
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Eligible employees receive a non-salary telework allowance of MXN 575 -per month, paid through Sivale cards.
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Clioversary recognition program with special acknowledgement at 3, 5, 7, 10 years, and beyond
Please note salary bands may differ based on location and local currency. Additionally, benefits may differ depending on the employee's location.
Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.
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Clio is a leading legal technology company. It provides cloud-based legal practice management software for law firms. Its platform helps legal professionals manage cases, clients, billing, and documents more efficiently.
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