Original listing text, shown exactly as published by the company.
THE ROLE
This role is responsible for managing, optimizing and growing the sales and operational performance of our North American boutique partnerships. You will build strong relationships with boutiques at all levels, working with the wider commercial team and other Farfetch team members ensuring boutiques are actively engaged to drive business results.
WHAT YOU'LL DO
- Manage a group of boutiques through sound business management and strategic planning, turning knowledge into focused action
- Proactively seek, maintain and update knowledge on each boutique’s status, seasonal & future plans to assess full online potential and further growth opportunities
- Unlock selection from partner community through tailored commercial deals, incentives, and operational solutions
- Manage offline/online sales against product deliveries and commercial performance expectations, working closely with merchandising and the wider commercial team
- Negotiate and plan markdowns with boutiques and ensure adherence to promotional activities Review daily/weekly/monthly boutique performance and Farfetch profitability
- Conduct regular business reviews internally and with boutiques
- Work with Business Development and Partner Implementation to onboard new boutiques or location expansions within existing network, ensuring boutique is online with right stock quality/quantity in a short time frame
- Ensure excellent service & follow up is given to both partners and final customers, working closely with Partner Service team, Production, and Operations to drive all service KPIs and ensure business needs are met
WHO YOU ARE
- You have minimum of 4-5 years of Client/Customer relations, Commercial experience (online or offline) ideally from a retail, brand or wholesale fashion environment – fashion and luxury a plus
- You have the ability to easily build relationships with the different players of the business
- You have outstanding skills in sales/negotiation techniques and strong analytical ability
- You are a natural problem-solver who can turn challenges into opportunities
- You are well organized and proactive, with the ability to handle multiple tasks at a fast pace You have an excellent sense of prioritization and timing
- You are at ease with Excel (pivots) and use of data tools to obtain and/or assess analytical information
- You have a BS or BA degree, or equivalent experience required
- You are able to travel 20-25% of the time, both local and domestic
- You are articulate communication both verbal and written
