A remote role at Heartbeat Health.
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Original listing text, shown exactly as published by the company.
Serve as the primary point of contact for assigned client accounts, building strong relationships and developing a clear understanding of their business goals, challenges, and needs. Support account growth by identifying opportunities to introduce new solutions, expand into additional markets, or increase patient/diagnostic volume.
Partner with internal teams to support the development and execution of client KPIs, ensuring alignment with client objectives and effective data exchange. Work closely with Client Success and clinical teams to monitor performance, troubleshoot issues, and implement improvements.
Contribute to account growth plans by identifying opportunities within existing clients. Support upsell and cross-sell initiatives and help drive revenue growth across assigned accounts.
Build and maintain relationships with key client stakeholders, serving as a reliable and responsive partner. Communicate updates, solutions, and value propositions clearly and effectively.
Monitor client satisfaction and day-to-day account health, proactively addressing concerns and escalating when needed. Collaborate with internal teams to ensure timely issue resolution and consistent service delivery.
Coordinate with cross-functional partners, including Client Success, clinical, marketing, product, operations, finance, and legal to support account initiatives, contracting processes, and overall client success.
Track account performance, maintain accurate records in CRM systems (e.g., Salesforce) and support forecasting and reporting activities.
Stay informed on industry trends and competitive landscape to better support client conversations and identify opportunities for growth.
Ensure alignment between internal teams and client expectations, helping to keep projects on track and deliverables on time.
5+ years of experience in account management, sales, or customer-facing roles; healthcare experience preferred.
Experience supporting client accounts and working cross-functionally in a fast-paced environment.
Familiarity with value-based care models is a plus.
Strong communication and relationship-building skills.
Detail-oriented with the ability to manage multiple priorities and deadlines.
Demonstrated ability to support client satisfaction, retention, and growth.
Heartbeat Health
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17 open roles on Sydicom
Heartbeat Health is a digital health company specializing in cardiovascular care. They provide virtual-first heart health services, integrating telemedicine with remote patient monitoring. The company aims to deliver comprehensive and personalized care to patients.
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