A hybrid role at ShyftLabs.
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Original listing text, shown exactly as published by the company.
We’re seeking an Account Manager to join our team and play a key role in managing strategic client relationships, ensuring day-to-day account success, and expanding ShyftLabs’ footprint within key accounts. This position is open to candidates based in Toronto, Ontario (with a minimum of four in-office days per week).
This role is ideal for someone who is highly organized, proactive, and an exceptional communicator. You should be comfortable managing multiple workstreams at once, building trust with senior stakeholders, and working cross-functionally to keep complex initiatives moving forward. You will serve as a key point of coordination across client teams and internal delivery teams, while also helping identify opportunities to deepen partnerships, expand engagements, and increase the value ShyftLabs delivers over time.
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Own day-to-day client relationship management across strategic accounts, ensuring strong communication, responsiveness, and follow-through
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Act as a trusted point of contact for client stakeholders, helping translate needs, priorities, and feedback into clear internal action
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Coordinate across internal teams including delivery, operations, leadership, and technical stakeholders to ensure client workstreams stay aligned and on track
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Drive meeting cadences, status updates, follow-ups, and action-item management across multiple concurrent initiatives
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Monitor account health, identify risks early, and proactively resolve issues before they impact delivery or client confidence
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Support scope planning and prioritization by helping organize requests, clarify objectives, and align teams on next steps
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Partner with leadership and delivery teams to identify opportunities for account growth, expanded engagement, and long-term partnership development
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Improve client-facing workflows, documentation, and communication processes to support a high standard of execution
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Ensure a high-quality client experience by combining strong operational discipline with thoughtful relationship management
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3+ years of experience in account management, client services, project management, customer success, consulting, or a related role
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Experience managing complex enterprise relationships or working with large cross-functional client environments
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Exceptional written and verbal communication skills, with the ability to communicate clearly across both executive and working-level stakeholders
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Strong organizational skills with the ability to manage multiple priorities and keep moving parts aligned
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A proactive, resourceful, and solutions-oriented mindset
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Comfort operating in ambiguity and adapting quickly in a fast-paced environment
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Strong stakeholder management skills and the ability to build trust across internal and external teams
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A university degree in business, management, commerce, communications, or another relevant discipline
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Prior experience in a startup, consulting firm, or high-growth technology environment
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Experience supporting technical, data, digital, or product-related client engagements
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Exposure to account growth, commercial discussions, or opportunity development within existing client relationships
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Familiarity with project tracking, workflow management, and client reporting tools
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Familiarity with AI tools and emerging technologies, and an interest in how they can improve client outcomes, is considered an asset…
ShyftLabs
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ShyftLabs is a technology company that specializes in Web3 innovation and blockchain development. They operate as a venture builder, creating and launching decentralized applications and platforms in emerging technology sectors.
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