Original listing text, shown exactly as published by the company.
About the role
WorkOS is growing rapidly and looking for an Account Manager to join our team. In this role, you will work cross-functionally to support WorkOS’s most complex customers. This will include building trusted relationships, provide strategic consultations, and proactively identify opportunity areas to help our customers deliver more value to their customers, optimize technical operations on their teams, and accelerate their growth. You will be pivotal in the feedback loop between customers and product.
Responsibilities
- Provide a exceptional experience to your assigned accounts’ key stakeholders
- Work with the wider Operations team to provide current state, resources and knowledge to enable exceptional experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
- Foster long term customer relationships that grow loyalty to WorkOS and WorkOS products
- Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
- Work closely with Sales and other user facing teams as part of a larger effort to support developers
- Lead customer facing meetings independently and with product
- Collaborate on the continued design of this support offering
- Create user-facing content for long term solutions
Qualifications
- 5+ years experience in enterprise level client-facing work
- Strong product sense and energized by the challenge of solving difficult user related problems
- Strong written and verbal communication skills
- Ability to lead complex integration conversations in a highly consultative and proactive manner
- Familiarity with APIs and ability to explain API concepts to WorkOS’s largest and most technical customers
- Familiarity with SQL and comfort building basic queries and modifying more complex ones
- Strong technical troubleshooting skills and experience interfacing with technical teams
- Adept client relationship management skills
- Ability to engage in business-level and technical conversations at multiple levels of the organization
- Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
- Strong organizational skills and self-starting mindset
