Account Manager (Chinese-speaking)

Your day-to-day

• Act as the main point of contact and dedicated Account Manager for B2B customers within the China market, maintaining consistent communication via localized channels (WeChat, email, phone, online, in-person) to ensure customer satisfaction and retention.
• Proactively identify and drive new upsell opportunities within the Chinese account portfolio, managing each deal through to successful closure.
• Generate new ideas for value-creating activities tailored to Chinese customers (localized campaigns, feedback collection channels, market-specific use cases). ;
• Act as the primary product advocate, competently addressing technical topics and providing guidance to customers and internal stakeholders.
• Oversee and maintain CRM data quality (including status updates, opportunity tracking, tasks, conversions, and data enrichment), ensuring accuracy and timely follow-up.

Your skills & experience

• At least 1-2 years of experience managing customer engagements, with a proven track record of driving positive outcomes for clients.
• Fluency in written and verbal communication skills in Mandarin Chinese, along with excellent business English.
• Strong relationship-building skills and deep understanding of Chinese business etiquette, negotiation norms, and corporate culture.
• Customer advocacy: Strong internal communication skills to effectively represent customer interests and collaborate with cross-functional teams.
• Strategic mindset to identify and drive account expansion opportunities.
• Effective objection handling: confidence in handling difficult conversations and turning challenges into solutions.
• Comfortable handling technical topics and coordinating across teams to resolve issues.

Nice to have

• Previous Customer Success / Account Management / Sales experience at a B2B SaaS or data company specifically dealing with APAC/Chinese enterprises
• Hands-on sales or account management experience utilizing WeChat
• Negotiation skills and experience managing contract discussions.
• Familiarity with data concepts.