Original listing text, shown exactly as published by the company.
Key Responsibilities
- Build and maintain strong executive and operational relationships that drive trust, retention, and long-term customer advocacy across health system accounts
- Own the post–go-live customer relationship, partnering across clinical, pharmacy, operational, IT, and executive stakeholders while navigating complex governance structures
- Drive adoption across departments and use cases by defining, tracking, and communicating outcomes tied to quality, efficiency, patient experience, and ROI
- Proactively identify and mitigate risks related to change management, resourcing, and workflow alignment
- Own renewals by ensuring customer value is clear, measurable, and aligned with executive priorities
- Identify and advance upsell and cross-sell opportunities by aligning additional capabilities to customer needs and demonstrated outcomes
- Partner cross-functionally with Product, Design, Engineering, and Sales to deliver enterprise-grade solutions and resolve complex customer issues
- Translate customer feedback, usage patterns, and insights into actionable input that informs product priorities and roadmap decisions
- Build and execute structured account plans, MBRs, and QBRs that highlight results, surface risks, and align on future growth, ensuring consistent communication and follow-through
Qualifications
Required
- 5+ years of experience in Account Management, Customer Success, or a similar post-sale role
- Experience supporting health systems, hospitals, or enterprise healthcare customers
- Proven success driving renewals and expansion in complex, regulated environments
- Strong executive presence with excellent cross-functional communication skills
Preferred
- Experience with healthcare IT, AI/ML platforms, or clinical workflow tools
- Familiarity with hospital operations, pharmacy, clinical informatics, or quality programs
- Experience working with multiple stakeholder personas and long sales or adoption cycles
What We Value
- Comfort pushing the pace — Latent moves quickly, and adaptability is essential
- A collaborative mindset paired with clear, thoughtful communication
- A proactive, ownership-driven approach to problem-solving in a high-growth environment
- A strong work ethic with a commitment to quality, rigor, and attention to detail
CompensationThis role offers a base salary of $150K–$160K, plus uncapped variable compensation (20–33% of base), bringing total on-target earnings into a competitive range. The package also includes meaningful equity and full benefits. Compensation is flexible based on experience, and we encourage candidates outside this range to apply.
Why You Should Join Us
- Backed by top-tier investors including General Catalyst, Conviction, and Y Combinator
- Mission-driven, high-caliber team building products healthcare partners genuinely love
- High-impact role on a small, fast-growing team
- Competitive pay, performance-based incentives, and equity…
