Original listing text, shown exactly as published by the company.
The Role
We are looking for a customer-oriented and result-driven candidate to join our Account Management Growth Team (focusing on core markets such as Italy, Eastern Europe, Israel, Baltics, Australia and Singapore). As an Account Manager at Perk, you will be actively contributing to our continued customer satisfaction as well as working to increase growth and margin within existing accounts. In this role you will be responsible for a portfolio of small and medium sized accounts, majority within the Italy markets, but also others from our core markets. You must possess a genuine hunger to navigate your accounts in a fast-changing, hyper-growth environment, be ready to roll-up your sleeves and work hard to build strong lasting relationships with our customers.
What will you be doing
- Own a portfolio of SMB (small and medium) customers and develop a high level of customer engagement with your contact and key decision makers within your accounts.
- Gain a deep understanding of your customers business and be able to leverage this information to ensure that the customer maximises their usage of Perk.
- Identify growth opportunities and develop your portfolio by adding new business opportunities.
- Leverage data analytics to provide clients with regular business reviews, reports and presentations to senior stakeholders.
- Be an expert on the portfolio of Perk products in order to meet & exceed quarterly targets of up-selling and cross-selling.
- Develop strong relationships with your clients that will shape their business travel programmes.
- Identify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long term solutions.
- Act as a key contact between the internal Perk teams and the Account Management Team, to ensure product integrations during roll-outs are as smooth as possible.
- Effectively prioritise your time in order to maximise impact in key business areas.
What will you need to succeed
- Italian Native speaker and fluent in English (C1)
- Previous experience with the Italian market, Eastern European market is a plus
- Account management or customer success previous experience is required.
- Background within a SaaS or travel-tech business is highly preferred.
- Outstanding presentation & communication skills and the ability to build deep relationships.
- Great prioritisation and time management skills.
- Result oriented mindset while keeping customer satisfaction as your top priority.
- Great ability to analyse and translate data for your customers.
On top of that, you will only be the right candidate if you are
- Empathetic: someone who can identify with the customer and genuinely wants to support them using an optimal problem-solving methodology.
- Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains.
- Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas that are floating around.
- You seek feedback early and often and are open to both give and take constructive criticism.
