Original listing text, shown exactly as published by the company.
The base salary is £29,300, plus a bonus of up to £6,000 per year, paid quarterly
Start date - 3rd August 2026
What you will do
- Manage a portfolio of accounts through desk-based account management model
- Support the growth of partners through email, phone, online presentations and video calls
- Maintain long-term relationships with our partner base, ensuring the best service is provided so our partners can be successful on our platform
- Liaise between your restaurants and our teams to ensure the delivery of our solutions according to our partner's needs
- Develop accounts to initiate and maintain favourable relationships with partners, coupled with driving positive outcomes for Deliveroo
- Execute campaigns to improve important performance metrics including customer outcomes, retention and order volume growth
- Drive engagement with Deliveroo's national and local marketing opportunities for restaurants
Requirements
- Track record in an account management or similar role
- Understand problems and get to the crux of an issue quickly, using data and without over-complicating
- The ability to remove barriers through creativity
- An excellent phone manner, and experience providing telephone support and selling to customers
- Enthusiastic about technology and keen to learn about all the ways in which our tech can help our partners excel
- Language skills - fluency in Italian & English
Interview Process
- Step 1: Apply – Apply for any role you’d like to be considered for. We’re looking forward to hearing from you!
- Step 2: AI Screening & Assessment – If your application is successful, you’ll be invited to complete a short phone screening and online assessment with our AI assistant, Maki People. Things to note: this step must be completed to progress & If you can't find the link to the assessment in your inbox, please check your junk/spam!
- Step 3: Recruiter Screen – You’ll have a 15-30 minute conversation with someone from Deliveroo to talk through your experience in more detail, learn more about the role, and get guidance on how to prepare for the next stages.
- Step 4: Interview & Case Study – You’ll be invited to interview with one of our Managers, which may include a case study where you’ll present your findings (online or onsite).
- Step 5: Outcome – We’ll get back to you after your interview to let you know the result!
Why Deliveroo
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.We are a technology-driven company at the forefront of the most expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy, and we are always looking for new ideas.
