Account Manager - Mexico City

What You Will Do

• Participating in meetings with key stakeholders, starting from onboarding kick-off and Business Review meetings.
• Discovering the strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact.
• Analyzing stakeholder mapping and setting the overall strategy to capture the right frequency in touchpoints.
• Taking ownership of renewal success and strategy to achieve key commercial/contractual targets.
• Assisting sales with upselling and initiating opportunities with the right product and the right contact.
• Owning commercial targets regarding gross margin, collection package raise, and service level adjustments in the existing customer portfolio.
• Ensuring Customer Success realization is achieved and recognized across key stakeholders and reaching NPS targets, ensuring the best customer experience and success recognition.
• Achieving customer advocacy goals with the marketing team, with success stories, testimonials, and so on.
• Monitoring market trends and industry analysis to nurture key stakeholders aligned with Insider One Product and Strategic Roadmap execution.
• While this isn't a team management role, you will still have the opportunity to share your expertise with the rest of the team and even lead them in internal projects.

What You Will Need

• A university degree in Business, Marketing, Engineering, or related fields.
• 5+ years of experience in Customer Success Management, Account Management, or Sales, ideally in SaaS.
• Strong communication skills in both writing and speaking (English & Native Language).
• A high sense of responsibility and accountability.
• Strategic thinking with excellent project management skills.
• Competency in sales methodologies such as Value Selling, Challenger Selling, or Spin Selling is a plus.
• Proven track record of using sales and persuasive skills.
• Experience in negotiating and navigating contracts and legal discussions.
• Adaptability to a fast-paced, high-growth, rapidly changing environment.
• Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.
• Strong presentation skills with a high degree of comfort with large and small audiences and various levels of management (Senior Executives, IT management, Database Administrators, and Data Scientists).
• Proven track record of building relationships and need discovery with senior customer executives in enterprise or highly strategic accounts.
• Experience in managing various stakeholder relationships to gain consensus on solutions/engagements required.