Original listing text, shown exactly as published by the company.
In this role, you'll
- Own a portfolio of business customers of different sizes, building a clear understanding of their goals, product usage, risks, and growth potential.
- Communicate with customers regularly to ensure they are getting value from our products, answer commercial or product-related questions, and identify where additional support is needed.
- Identify upsell and cross-sell opportunities within your customer portfolio, qualify them based on customer needs, and move them through your opportunity pipeline.
- Support customers during product adoption and deployment by coordinating internal resources, clarifying expectations, and helping remove blockers.
- Manage customer agreements and renewals by preparing commercial terms, aligning timelines, and addressing risks before they affect retention.
- Lead strategic account management activities, including account planning, at-risk account management, client visits or business trips when relevant, and projects that improve team processes.
Your skills & experience
- Several years of experience managing customer relationships or customer engagements, with a proven track record of delivering positive outcomes.
- Strong relationship management and problem-solving skills, with the ability to understand customer needs and turn them into action.
- Excellent written and verbal communication skills in English.
- Creative, out-of-the-box thinking approach when identifying opportunities, solving challenges, and growing accounts.
- Data-driven approach to sales, with knowledge of or experience using key sales and mailing tools.
Nice to have
- Experience working with international B2B clients.
- Prior experience in the technology sector.
- Strategic Account Management experience.
Gross salary: 2500 - 3800 EUR/month + bonus
es. Keep in mind that we are open to discuss a different salary based on your skills and competencies.
Growth & Learning: 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing.
Health & Well-being: Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app.
Celebration & Community: Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together.
Plus bonus vacation days, paid life-moment days off, barista coffee, and all the tools you need. See the full list of benefits here: https://career.oxylabs.io/blog/our-work-benefits/.
