Account Manager, Practice Success

Key Responsibilities

Book Management

• Manage a large portfolio of single-location practices, focusing on retention, expansion and account health through proactive, data-informed engagement.
• Use dashboards, reports, and alerts to identify at-risk accounts and execute outreach within defined SLAs to ensure activation, utilization, and renewal readiness.

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Commercial Growth

• Identify and execute targeted campaigns to increase scanner utilization, product adoption, and engagement.
• Drive activation of new doctors within existing practices.
• Promote and sell additional scanners or product expansions where appropriate.

Client Relationship Management

• Build rapport with practice managers and key stakeholders through consistent, professional communication.
• Serve as a trusted partner for questions, training, and troubleshooting support.
• Collaborate with senior AMs and CX teams to resolve escalations or complex customer needs quickly.

Operational Excellence

• Deliver high-quality service with speed, attention to detail, and efficiency.
• Maintain accurate, detailed account notes and documentation for full visibility across the AM and CX teams.
• Partner cross-functionally with Sales, CX, Training, Ops and Marketing to ensure a unified customer experience across locations.

Continuous Improvement

• Participate in team experiments designed to improve retention, operational workflows, and engagement tactics.
• Embrace innovation and iteration to continuously refine the solo segment motion for scalability and impact.

Qualifications

• 1+ years of experience in Sales, Account Management, Customer Support, Customer Onboarding or Customer Success within or related to SaaS/healthcare vertical, dental industry experience a plus.
• Proven ability to manage a high-volume portfolio with strong attention to detail and prioritization.
• Experience using Case Queues, or CRM dashboards to drive daily workflows and outreach.
• Strong written and verbal communication skills, comfortable engaging with customers over phone and email.
• High degree of organization, follow-through, and accountability.
• Curious, proactive, and energized by fast-paced, evolving environments.
• Passionate about improving customer experience and contributing to team success.

Req ID: J-580

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

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