Account Manager - SMB

Responsibilities

• Own the overall relationship with your portfolio of customers in our fastest growing customer segment
• Build relationships with the C-Suite and Product teams to retain and grow revenue
• Own revenue targets, which includes identifying and closing new upsell opportunities and leading commercial negotiations for contract renewals
• Help customers integrate and launch on Plaid
• Solve complex customer challenges through creative problem solving by working cross-functionally with Sales, Risk, Legal, Finance, Commercial, Marketing, and Business Operations

Qualifications

• 2-4 years of demonstrated relationship management and sales experience
• Customer empathy and deep desire to see customers succeed
• Desire to get technical and the ability to learn the ins and outs of Plaid's APIs
• Some familiarity in financial services and technical products; a high degree of intellectual curiosity
• Excitement to work in a high-growth, ever-changing environment and to help build processes and tools as needed.
• Ability to work with all types of people and build long-lasting relationships
• Strong Sales experience (negotiation/value-selling)
• Executive level communication skills - written and verbal
• Relationship building (understand how to leverage internal/external executives, product, etc)
• Retention and Termination-save tactics

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.

Please review our Candidate Privacy Notice here.

Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.