Account Manager, SMB Dedicated I

Key Responsibilities

Book Management

• Own a portfolio of multi-location accounts and drive NRR through proactive planning and engagement.
• Analyze account performance and customer feedback to build strategic engagement plans tailored to each parent organization.
• Use a mix of service and commercial skills to guide practices through critical moments in the Dandy journey.
• Leverage dashboards and data triggers to prioritize outreach and identify expansion or renewal opportunities across sites.

Revenue Growth

• Identify and execute upsell and cross-sell opportunities within each parent account.
• Drive activation of additional doctors and scanners within existing practices.
• Lead expansion into new practice locations, ensuring consistent onboarding and alignment with parent-level goals.

Client Relationship Management

• Build and maintain strong, long-term relationships with executives, doctors, and/or practice managers across all locations.
• Serve as a strategic consultant, offering tailored solutions and guidance to align with customer objectives.
• Negotiate contract terms with key stakeholders and implement churn-reduction strategies.
• Partner cross-functionally with Sales, CX, Training, Ops and Marketing to ensure a unified customer experience across locations.

Clinical Knowledge

• Develop a deep understanding of dental practice operations and the competitive digital dentistry landscape.
• Communicate confidently in the “language” of clinicians to provide consultative problem-solving and drive adoption.
• Stay informed on product updates, scanner capabilities, and market trends to add strategic value in every interaction.

Continuous Improvement

• Experiment with new tactics, talk tracks, and engagement models to improve retention and expansion.
• Collaborate across teams to ensure customers receive timely, consistent support during every stage of their journey.
• Capture and share Voice of Customer insights to influence product and operational enhancements.
• Contribute to playbook development that scales successful multi-location engagement strategies company-wide.

Qualifications

• 2+ years of experience in Sales, Account Management, or Customer Success within or related to SaaS/healthcare vertical, dental industry experience a plus.
• Proven track record of upselling, cross-selling, and growing complex account portfolios.
• Experience managing relationships with multiple stakeholders at small-to-medium business groups or multi-site organizations.
• Comfortable spending 60%+ of your day engaging with clients by phone or video.
• Highly analytical with the ability to interpret data dashboards to inform strategy.
• Empathetic, curious, and passionate about understanding customer pain points.
• Strong communicator with exceptional organization, follow-through, and problem-solving skills.
• Self-motivated, performance-driven, and adaptable to a fast-paced environment.

Willingness to travel for offsites, industry events, or key customer visits.

Req ID: J-1111

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

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