Account Operations Specialist- Level I, II & Senior

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Account Operations Specialist I

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $20.00 - $30.00/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Account Operations Specialist I Summary Entry‑level role focused on foundational account support, vehicle readiness, and learning auction processes and systems. Minimum Qualifications

• High School Diploma or GED
• Generally less than 2 years of related experience
• Valid driver’s license and safe driving record
• Basic proficiency with Microsoft Office (Outlook, Excel)
• Strong communication and teamwork skills Key Responsibilities
• Support vehicle sale preparation and lineup accuracy
• Assist with monitoring reconditioning processes
• Perform basic audits of condition reports and images
• Partner with internal teams to support client needs Preferred Qualifications
• Prior experience in automotive, logistics, or transportation environments
• Basic auto body or reconditioning knowledge Account Operations Specialist II Summary Intermediate role with increased accountability for account execution, vehicle quality, and client communication.  Minimum Qualifications
• High School Diploma or GED
• 2–3 years of related experience
• Valid driver’s license and safe driving record
• Strong written and verbal communication skills Key Responsibilities
• All responsibilities of the Specialist I plus:
• Manage assigned account activities and client communications
• Review and approve vehicle repair and reconditioning recommendations
• Coordinate vehicle movement and readiness across departments
• Partner with sales teams to ensure a unified client experience Preferred Qualifications
• Experience working directly with commercial or dealer clients
• Knowledge of auction operations and reconditioning workflows Senior Account Operations Specialist Summary Advanced individual contributor role supporting complex, high‑volume, or high‑touch accounts. Minimum Qualifications
• High School Diploma or GED
• 5+ years of experience, with a minimum of 5 years in the automotive industry
• Valid driver’s license and safe driving record
• Prior vehicle reconditioning or auto body experience
• Advanced knowledge of condition reports, inspections, and reconditioning standards Key Responsibilities
• All responsibilities of the Specialist I & II plus:
• Manage complex client accounts and intricate SLAs
• Lead audits of condition reports, imaging, and announcements
• Coordinate redemptions and ensure compliance with PII policies
• Serve as an advisor to less senior team members Preferred Qualifications
• Proven analytical skills and ability to prioritize in fast‑paced environments
• Strong cross‑functional partnership skills

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.