Accounting Success Manager

What You'll Do

• Own customer relationships and outcomes: Build deep relationships across your customer portfolio, run success plans, and hold recurring meetings to maximize value attainment of Rillet.
• Deliver unique AI-driven accounting solutions: Translate complex accounting challenges into automated workflows powered by Rillet’s AI platform.
• Apply accounting expertise: Bridge the gap between technical product capabilities and customer accounting needs, ensuring solutions meet real-world requirements.
• Drive platform adoption and expansion: Lead trainings to ensure customers are continuously enabled on the platform, advise on process optimization and month-end close efficiency.
• Cross-functional collaboration: Provide front-line customer feedback to founders and Product in close to real-time, triage support issues with Engineering, and ensure smooth account handoff with Implementation.
• Become a Product Expert: Develop deep product expertise in Rillet’s AI-native platform, staying up-to-date on the latest features and functionality.
• Represent Rillet: You’ll be the face of the company and will apply high customer empathy and structured problem-solving to ensure every customer interaction is delightful.

Who We're Looking For

• 2+ years of hands-on accounting experience (public audit/assurance or industry GL/Close, Revenue, AP, or Consolidations).
• Solid understanding of US GAAP and the end-to-end close process — even better if you have exposure to technical accounting concepts like ASC 606 / revenue recognition.
• Proven ability to translate accounting requirements into system configurations and automated workflows.
• Experience with ERPs (e.g., NetSuite, Intacct) and comfort picking up new finance tools.
• Bias to action, ownership mindset, and high attention to detail in a fast-moving environment.
• Nice to have: CPA (active or inactive); prior client-facing/consulting or implementation experience (not required).

Life at Rillet

• Competitive Pay & Benefits: Backed by world-class investors, we offer strong salaries plus equity so you share in our success. We've got you covered with top-tier health and dental insurance, premiums partially or fully covered for you, plus 90% coverage for dependents.
• Room to Grow: We're building a team of ambitious, high-performing people who will grow with the company. As Rillet scales, so will your role, responsibilities, and compensation.
• Flexibility That Works: Take the time you need with flexible PTO and 9 company-wide holidays. We value both the flexibility of remote and hybrid work and the creativity and energy that comes from in-person collaboration at our hubs in San Francisco, NYC, and Barcelona.
• Build Real Connections: Great work happens when people connect. Join us for team offsites in incredible locations, our team has bonded everywhere from New York and San Francisco to Toronto, Italy, France, and beyond.