A hybrid role at Pattern.
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Original listing text, shown exactly as published by the company.
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Serve as the primary point of contact for users of Pattern’s AI and analytics tools.
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Troubleshoot technical issues, escalating complex cases to engineering as needed.
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Train users and create documentation or guides for features across products.
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Monitor system performance and assist with user onboarding.
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Collect and synthesize user feedback, surface patterns in issues, and collaborate with product managers and engineering to inform roadmap decisions.
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Bachelor's degree in Information Systems, Data Science, Business, or related field.
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Previous experience in a technical support, analytic tools, or AI/software product role.
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Familiarity with AI tools or assistants, large language models, or analytics platforms is a plus.
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Understanding of predictive analytics and data systems.
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Strong communication and problem-solving skills.
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Ability to explain technical concepts to non-technical users.
Physical Demands
Manual Dexterity: Typing or otherwise working primarily with hands or fingers in an office environment.
Sedentary work: Lifting, carrying, pushing, pulling, or otherwise moving objects, including computers, papers, and other general office equipment.
Seeing: The worker is required to have close visual acuity to perform activities such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading.
Talking: Expressing or exchanging ideas by means of the spoken word in activities where detailed or important spoken instructions must be conveyed to other workers accurately.
Hearing: Perceiving the nature of sounds at normal speaking levels and having the ability to receive detailed information through oral communication, by phone or in person.
Pattern
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Pattern is a global e-commerce acceleration company that helps brands grow their online sales and presence across major digital marketplaces. They provide a suite of services and technology solutions to manage and optimize marketplace performance worldwide.
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