AI Success Manager

What you’ll do

• Own a portfolio of customers (SMB → enterprise)
• Drive adoption and usage of Broccoli’s AI agents
• Identify and execute expansion opportunities:
• More call volume
• More products (inbound, outbound, QA, etc.)
• More locations
• Monitor account health using data (usage, bookings)
• Run onboarding and ensure fast time-to-value
• Work closely with product + engineering to improve outcomes

What we’re looking forAnalytical

• You’re comfortable with data and metrics
• You can quickly understand what’s working vs not

Operator mindset

• You don’t wait for instructions — you figure things out
• You think in workflows and outcomes, not tasks

AI-native

• You use tools like Claude to move faster and automate work
• You look for leverage in everything you do

Revenue-oriented

• You understand your job is to grow accounts, not just support them
• You’re comfortable identifying and pushing upsells

Customer-focused (but not soft)

• You care about customer outcomes — revenue, bookings, efficiency
• You’re willing to push customers to change how they operate

What success looks like

• Your accounts expand consistently
• High product adoption and usage across customers
• Low churn, high NDR
• Customers see clear ROI from Broccoli
• You manage more accounts over time without losing quality (through systems + AI)

Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.