A remote role at Hostinger.
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Original listing text, shown exactly as published by the company.
This isn't a traditional support role: it exists at the intersection of customer experience and AI. Kodee, our AI agent, is already handling over 85% of customer conversations, and our specialists are the ones maintaining the quality high and stepping in for the complex cases that require deep troubleshooting.
YOUR JOURNEY
🏁 Customer Success Specialist → Mentor → CS Product Expert → CX AI Engineer 🚀
At Hostinger, progression is based on performance, ownership, and impact.
Stage 1: Customer Success Specialist. Build deep product knowledge across websites, domains, emails, billing, and builder tools. Work alongside AI to solve complex customer issues, fix root causes, and deliver red-carpet experiences.
Stage 2: Mentor → CS Product Expert. Contribute to your team’s growth, through peer-to-peer learning sessions, feedback loops, and knowledge sharing, while continuing to support customers.
Stage 3: CX AI Engineer. Move from resolving individual cases to managing the system that handles thousands of them. You’ll be directly managing Kodee, our AI chatbot, by reviewing prompts, identifying patterns at scale, and driving innovation.
WHO WE'RE LOOKING FOR
WHAT YOU GET
🚀 360 Growth: A 5-week onboarding period to build knowledge of Hostinger's products, tools, and workflows, plus ongoing access to our learning management system, internal training sessions, and 25+ external platforms (Udemy, Reforge, Scribd, and more).
🎯 Freedom & Responsibility: Provide services from the comfort of your home; home office support may be available upon agreement. Service timelines (morning, day, night, and/or weekends) are discussed and agreed upon in advance to support balanced coverage and personal priorities.
💪 Well-being: Get 20 paid and 30 unpaid suspension days per year for rest or recovery. Participate in community initiatives that promote wellness, hobbies, and shared interests.
🎉 Community & Recognition: Celebrate milestones through Hostinger’s virtual gatherings, community events, and recognition for achievements such as weddings, graduations, or other personal celebrations.
Get ready to take your personal and professional growth to new heights! Be part of our journey 🚀
Three. Two. Onboard.
Hostinger
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Hostinger is a web hosting company. Established in 2004, the company is headquartered in Lithuania. The company has over 1,000 employees.
Source: Wikipedia
