Air Freight Forwarder

Responsibilities

• Handle day-to-day business cases in the area of air cargo shipments in accordance with the procedures for dispatching and delivering
• Organize the admission of the shipments into the customs warehouse, export customs clearance, loading into the aircraft and the dispatching of shipments
• Interface with customers / agents to take booking; coordinate shipments; troubleshoot issues; and provide updates on service disruptions etc.
• Maximise profit and minimise costs; ensure accurate Cost and Revenue estimates are made against job ensuring that the credit control policy is maintained at all times
• Make rate offers to customers and partners where applicable
• Interface with customers / agents to take booking; coordinate shipments; troubleshoot issues; and provide updates on service disruptions etc.
• Communicate with clients on the status of their shipment
• Use your knowledge and expertise to think outside the box to resolve potential shipment delays
• Interact with our business partners across the cargo-partner network, agents, shipping carriers and customs bodies
• Strengthen relationships with existing house accounts
• Understand customers’ business and strategy and our role with the customer

Desired skills/experience

• Preferably 2+ years Air freight Export or Import experience
• Great customer service skills
• High competency in handling Air cargo shipments
• Knowledge of Customs Procedures
• Experience in software CARGO Wise and Thyme – IT beneficial
• Knowledge and experience of Good Distribution Practice GDP , Aviation Cargo Security and Dangerous Goods Preferred
• An enthusiastic, positive, team focused attitude
• You thrive in a busy and fast paced environment
• Open to learning new tasks and developing your career…