Original listing text, shown exactly as published by the company.
Key Responsibilities
PLM & Business Systems Support
- Provide daily operational and functional support for PLM and related Regulatory and R&D tools.
- Act as a primary point of contact for system questions, issues, and troubleshooting related to workflows, configurations, and system behavior.
- Escalate and coordinate system issues with internal technology teams or external vendors as needed.
- Support system releases, testing, and validation from a business-process perspective.
Business Process & Functional Enablement
- Support and reinforce standard business processes within PLM and connected systems across Regulatory, R&D, PD, and Product Innovation teams.
- Help users understand system functionality, data flow, and best practices without directly creating or maintaining core data.
- Identify process gaps or system limitations and partner with stakeholders to propose functional improvements.
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Cross-Functional Collaboration
- Work closely with Data, Regulatory, R&D, PD, Product Innovation, and Master Data teams to ensure systems support end-to-end product lifecycle needs.
- Serve as a liaison between business teams and technical teams, translating business process needs into functional system requirements.
- Collaborate primarily with global stakeholders.
Reporting & Ad-Hoc Support
- Assist with ad-hoc reporting requests and system inquiries related to PLM, formula and regulatory workflows.
- Support visibility into product formula, and compliance statuses through system outputs and reports.
Documentation & Continuous Improvement
- Document system workflows, support processes, and known issues to improve consistency and user adoption.
- Contribute to continuous improvement initiatives focused on system usability, process efficiency, and regulatory readiness.
- Compile Dossier & PIF for Regulatory Teams
Qualifications & Skills
- Overall 5 years of experience with experience in a technical-functional or systems support role for PLM or similar enterprise business systems.
- Strong understanding of business processes across the product lifecycle, preferably in cosmetics, skincare, or regulated consumer products.
- Familiarity with Regulatory, R&D, or compliance-driven workflows is strongly preferred.
- Comfortable supporting users, troubleshooting issues, and working within established system configurations (not responsible for data build or architecture).
- Strong analytical and problem-solving skills with attention to detail.
- Clear, confident communicator, able to work across business and technical teams.
- Ability to work flexible hours to support collaboration with U.S.-based teams.
- Interest in beauty, cosmetics, or skincare is a plus.
