Original listing text, shown exactly as published by the company.
The responsibilities of the position include, but are not limited to, the following
- Perform customer order fulfillment services with SOX compliance, FSOP and import/export requirements.
- Manage the end-to-end Order-to-Cash process, including:
- Onboard New Customers.
- Process customer orders and returns.
- Developing and managing customer relationships.
- Monitor orders through delivery.
- Work with Supply Chain and sites on orders.
- Initiate Customer complaint investigations as needed.
- Follow up on invoice/AR disputes.
- Implement pricing.
- Manage desk in accordance with internal control requirements.
- Provide information to sales team based on customer input.
- Support sales team for payment collection, issuing invoice and other required documents to the customer.
Responsible for the invoice information in customer portal.
- Support other business activities as required.
- Establish/Maintain Customer "Masters", Product "Masters" and Tables in Support of other Master Data.
Contract review “customer order” versus Business and Corporate Policies and Procedures.
- Responsible for auditing policies & procedures.
- Responsible for maintaining a high CSL.
- Ensure clear alignment on and shared commitment to customer segmentation strategies and tactics related to “service” including order lead time and delivery date promises.
- Provide input to demand forecasting regarding open order status, demand outlook, changes from customer etc.
- Collect, maintain and communicate information to appropriate parties for fulfillment, logistics, and documentation to support delivery planning and execution processes. The information includes: order data (customer preferences, history, status, delivery requirements, etc.), warehouse and transportation data, and delivery data.
- Participate and drive simplification initiatives that streamline work processes and improve customer experience.
Work on initiatives to improve Chemours’ business process/tools platform.
The following is required for this role
- Bachelor’s degree or above, with major in international trade, logistics, etc.
- 3+ years of relevant work experience
- Prior knowledge and experience in SAP
- Good understanding of the trading business model and sufficient international trade knowledge
- Customer-centric mindset with high-level customer care/focus experience
- Strong interpersonal and communication skills to link different departments and deliver the result
- Teamwork, collaboration, and ability to interact at all levels of the organization and solve problems
- Proactive and be able to work under pressure
- Well organized and good documentation skills
- Demonstrated ability to effectively manage multiple priorities in a dynamic fast-paced environment
- Good English skills including speaking and writing
- Demonstrated ability to work with a variety of IT tools including SAP
- Advanced skills in Microsoft Office suite
Candidates must be able to perform all duties listed with or without accommodation
Don’t meet every single requirement? At Chemours we are dedicated to building a diverse, inclusive, and authentic workplace for our employees. So if you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the position description, we encourage you to apply anyways. You may just be the right candidate for this or other opportunities.
At Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say “We Are Living Chemistry”.
