Original listing text, shown exactly as published by the company.
What you'll do
- Support new prototype launches and on-going production engineering support for new customer initiation and account growth across our EMEA customer base.
- Promptly and accurately address technical questions including material, manufacturability and part design challenges for our customers.
- Gain a solid understanding of the customer’s technical requirements and ability to make design changes and communicate appropriate solutions.
- Evaluate customer requirements to best manage expectations and risks for new/growth projects such as geometries, tolerances and general production issues that may arise.
- Thoroughly review and evaluate customer supplied 3D CAD data, DFM and RFQ’s and assist the customer in working through recommended or required changes to meet their part requirements.
- Triage quote requests with complex or ‘off-platform’ specifications to ensure high quality order intake and determine appropriate outcomes based on Protolabs' manufacturing capabilities.
- Coordinates with technical operations, contracts, quality and process engineering departments to manage basic projects with standard customer requirements.
- Qualify projects through to the specialist teams as required.
- Be the main technical point of contact to the different departments in Protolabs and provide technical training to each department accordingly (when required).
What it takes
- AAS/Technical Degree or more with applicable work experience.
- Direct experience or strong understanding of CNC machining including manufacturability analysis, machining strategy, surface finishing, and limitations of the technology.
- Comfortable reading technical drawings and knowledge of common materials and processes used in different manufacturing technologies
- Ability to communicate technical information in easy-to-understand terms
- Working knowledge of 3D Printing and Sheet Metal fabrication
- Working knowledge of Injection moulding (preferred)
- Working knowledge of CAD/CAM for part design and production
- Understanding of technical terminology related to manufacturing and production services
- Fluent in English, French preferred.
Bonus Points For
- Experience working in a sales engineering or sales/pre-sales environment
- Experience with / working knowledge of Geometric Dimensioning and Tolerancing (GD&T)
- Experience working hands-on in a manufacturing environment, especially in Quality Engineering,
- Quality Planning, CNC/CAM Programming, or CNC Machining
- Experience with technical training, tutoring, teaching, or coaching
What's in it for you
Our success is built on our people. We are committed to creating an environment where everyone feels empowered to be their authentic selves and do their best work. Alongside a supportive and inclusive culture, we offer a range of benefits designed to make work both rewarding and enjoyable:
- Annual company bonus – we celebrate success together and reward both individual contributions and overall business performance.
- Well-being support – access to OpenUp, providing professional psychological support to help you stay healthy and balanced.
- Daily lunch and snacks – shared meals in the office create space to connect, recharge, and strengthen collaboration.
- Learning & development opportunities – access to external training and events, as well as our in-house LEARN platform, offering a wide range of courses and workshops to support your growth.
- Regular team events and socials – fostering connection, collaboration, and a strong sense of community.
