Original listing text, shown exactly as published by the company.
Key Duties & Responsibilities
- Ensures work flows correctly across both locations with a strong backup structure.
- Is a key player in the NetSuite project Kilimanjaro (tool improvement) from an operations perspective for identifying repeatable and defined processes that can move to India and those that will remain in CZ
- Is a key player in the transitions of any process of O2C form other locations (e.g. Canada and any other acquisitions) to India.
- Works closely with IT and delivery to upgrade the ticketing tool to new CSS platform.
- Drives timely resolution of open cases around Assets and Billing.
- Leads and develops the team (objective setting, evaluation, PIP, career planning/guidance, training, mentoring & coaching).
- Will ensure operational policies and processes are adherent for all regions
- Design incentive plans to drive operational performance in conjunction with the O2C Manager and measure related outcomes
- Responsible for planning training for employees on all processes and procedures that transition to the hubs.
- Identifies and validates training opportunities and potential enhancements to processes in conjunction with GPO.
- Works actively with IT and manages relationships internally within CBM Team (Team Leads, GPO).
- Accountability for the defined billing & reporting cycle plus ensures this is adhered to
- Responsible for ensuring the production & analysis of accurate and timely monthly operational reports
- Drives continuous improvements within the team / shared service center’s.
- Execute ad-hoc requests or duties as requested by your manager.
- Experience of dealing with customers at all levels
- Advanced in Excel, MS word, and Outlook
- A working knowledge of Sales Force, NetSuite and Navision
- Ability to manage and prioritize workload
- Ability to manage across multiple locations,ensuring workload is evenly spread.
- Proficient in English language.
Skills / Knowledge / Experience
- Team Player
- Must be reliable, show commitment and collaboration in day to day tasks
- Constructively communicate and share thoughts in a clear but honest manner, share information openly and willingly
- Actively collaborate to ensure that team targets are achieved
- Communication
- Strong communication ability to share knowledge
- Excellent customer care and strong interpersonal skills
- Able to remain calm under pressure and manage stressful situations whilst maintaining a professional image working within the office
- Problem Solving
- Ability to investigate dispute / issues using relevant associates expertise and knowledge
- Share problems, openly discuss and collaborate with others to find a solution and form an action plan
- Act appropriately in all situations and taking accountability for those actions
- Adaptability
- Flexible attitude and able to work as part of a team…
