A remote role at Fresha.
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Original listing text, shown exactly as published by the company.
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Onboarding Lifecycle: Own all pre-scopes and go-lives to successfully build, launch, and get our partners live on the platform.
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Balance PM & Relationship Management: Drive a 50/50 split between project management (onboarding) and ongoing account management.
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Nurture your Portfolio: Build meaningful, long-term relationships through regular contact and quarterly business reviews (QBRs) with a smaller, curated portfolio of partners.
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Drive Partner Success & Value: Focus heavily on customer success over pure sales; help partners maximize the full value of Fresha, naturally driving monetization and retention.
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Reduce Churn: Maintain a highly organized, consistent contact strategy across your portfolio to keep partners active and engaged post-onboarding.
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Collaborate Broadly: Work cross-functionally with internal teams to ensure a seamless transition from the initial sale through to a successful go-live and beyond.
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2+ years of experience in Account Management, Implementation, or Customer Success, with a heavy emphasis on onboarding and project management.
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Strong Project Management Skills: Proven ability to manage pre-scopes, timelines, and technical configurations to get clients live efficiently.
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A Customer Success Mindset: A genuine passion for helping partners succeed and solve problems, rather than just hitting a sales quota (though you will still be eligible for a variable bonus!).
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Impeccable Organization: Ability to manage multiple moving pieces during the go-live phase while maintaining high-touch relationships with existing accounts.
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SaaS or SMB Experience: Comfortable working in a high-volume SaaS environment; experience driving commercial outcomes/retention across an SMB book of business is a plus.
At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.
Interview Process
We aim to complete the entire interview process and deliver feedback within 3 to 4 weeks.
Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe
Fresha
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Source: company website
