Associate, Driver Operations

About the role

Core Objective

Drive end-to-end Driver Operations in the UAE, ensuring operational excellence, alignment with global standards, and strong adaptation to local market needs.

Key Responsibilities

• Cross Functional Bridge: Facilitating seamless communication and collaboration between local team and the local UAE Driver Operations Manager and inter-department.
• Market Insight & Analysis: Develop a deep, data-driven, and qualitative understanding of the unique UAE supply market landscape including local regulations, driver demographics, and regional challenges or opportunities.
• Standardization & Local Adoption: Quick to adopt and implement proven local frameworks, best practices, and standards to efficiently resolve localized operational bottlenecks.
• Data-Driven Initiatives: Partner with the Driver Operations Manager to design, execute, and review strategic initiatives, utilizing localized data to tackle new market-specific challenges and capture growth opportunities.
• Knowledge Sharing: Document high-impact, data-supported learnings from the UAE market and scale these insights to grow the local supply market.

What you'll do

• Office-based role serving as the primary point of contact for Driver Partners, while conducting field engagements as needed.
• A valid UAE driving license is required.
• Works closely with local teams on Driver acquisition, onboarding, community building, retention, and growth of branded vehicles.
• Ensures KPI delivery, strong execution of initiatives, and accurate daily reporting.
• 1–3 years of experience in Operations, preferably within Delivery Platforms.…