Associate Program Manager

In this role you will

• Manage the entire lifecycle of relationships with Lead’s highly valued fintech strategic partnerships, including onboarding, ongoing monitoring, and eventual offboarding, under the guidance and direction of Senior Program Managers
• Serve as the primary point-of-contact and bridge between external partners and internal teams on all aspects of the relationship
• Lead and coordinate external and internal facing partnership meetings, inclusive of taking notes, managing deliverables & action items, ongoing requests and tracking progress of partner implementation
• Manage tracking of all partner onboarding and ongoing program management activities such as open requests, past due items, scheduling, setting up needed workspaces using  program/project management tools, and upkeeping maintenance
• Assist partners with training and any questions, including  trouble shooting issues related to Lead’s workspace tools, processes and systems
• Facilitate content governance and change management across external-facing materials, ensuring consistency and maintaining version control
• Develop, design and maintain partnership metrics and reporting (including program onboarding status, dependencies or roadblocks)
• Communicate project expectations and timelines to all internal stakeholders in a timely and concise manner
• Collaborate with internal teams to gather project requirements, define scope, and develop accurate time estimates for deliverables
• Demonstrate exceptional organizational skills by effectively prioritizing workloads within and across project teams in a rapidly changing and fast-paced environment
• Support other program managers in partner meetings, including taking meeting minutes, action item tracking, materials preparation and related logistics
• Provide regular project status updates to team members, clients, and senior management, highlighting achievements, challenges, and next steps
• Participate in and complete other tasks, projects and team initiatives as assigned in between day-to-day activities
• Perform other duties as assigned

Qualifications

• A bachelor's degree or equivalent
• 2-3 years of project or program management experience
• Financial services experience (either at a financial institution or fintech company) is a plus
• Comfort with program/project management tools like Asana, GSuites, Confluence, or ability to learn new systems and team workflows quickly
• Excellent technical troubleshooting and process implementation skills
• Ability to plan, set priorities, organize, and coordinate work with others.
• Be action-oriented, with strong organization skills and attention to detail
• Be client obsessed and have a desire to deliver high customer service to team members and candidates
• Extremely adaptable to change
• Have excellent communication skills coupled with a passion for business and technology
• Thrive working in a fluid environment with high autonomy with the self motivation to ask questions and problem solve