A on-site role at Glean.
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Glean is seeking an Associate Solutions Architect to join our growing Solutions team in Bangalore and help customers successfully deploy and integrate Glean. This is an associate role designed for early-domain talent (recent CS graduates or people looking to switch domains) who want to grow into a customer-facing AI focussed technical role. You’ll work alongside a team of Solutions Architects to support customer onboarding, integrations, and troubleshooting, while building your skills in cloud technologies, APIs, and enterprise architectures.
Support our commercial and corporate customers as their primary technical advisors— helping them design and implement Glean within their environment.
Assist with onboarding data sources and integrations (e.g., SaaS apps, internal systems), including configuration, validation, and basic troubleshooting.
Help build and maintain tools, scripts, and templates that make it easier for customers to integrate with Glean based on their business application stack.
Participate in technical investigations: review logs, reproduce issues in test environments, and document findings so senior teammates and engineering can drive a fix.
Collaborate with Customer Success, Delivery Excellence, AI Outcomes, Support, and Product to ensure customers have a smooth deployment and are set up for long-term success.
Contribute to internal and customer-facing documentation, runbooks, and best practices so future teammates and customers can move faster.
Join customer calls (shadowing at first, then leading parts of the conversation) to walk through technical setup, explain options, and capture requirements.
Learn Glean’s platform in depth and gradually take on ownership of smaller customer workstreams and configurations.
Bachelor’s degree in Computer Science, Computer Engineering, with a related technical field (or equivalent practical experience).
3-5 years of industry experience in software engineering, technical support, solutions engineering/architecture, professional services, or similar technical roles; internships, co-ops, or significant academic projects are a plus.
Comfort in reading and writing code in at least one of: Python, Java, or Go (coursework, projects, or internships all count).
Understanding of REST APIs and JSON, and interest in building or integrating APIs as part of real-world systems.
Basic familiarity with cloud concepts (e.g., AWS, GCP, or Azure), Linux command line, and debugging techniques like log analysis or tracing requests — or a strong willingness to get hands-on quickly.
Excited to learn about Enterprise AI, networking, security, and identity (SSO, SAML, OAuth) in enterprise environments over time.
This role is hybrid (3-4 days a week in our Bangalore office)
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Glean is an AI-powered work assistant designed to help employees find and utilize company knowledge. It serves as an enterprise search and knowledge management platform, unifying information across various applications. Glean helps users quickly access answers and create content to enhance productivity.
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