Associate Technical Writer (810)

Responsibilities

• Organize material, write, edit, and publish new and existing product documentation for a sophisticated security technology user audience.
• Work with Documentation Manager to participate in efforts to peer review, restructure, optimize, improve, and expand the product documentation set.
• Participate in efforts mentor junior writers in documentation activities.
• Interpret product specifications and incorporate into product documentation.
• Work with Product Management, R&D, and QA teams to gather documentation requirements.
• Interview and interact with R&D and QA teams to interpret product specifications.
• Gather information and research material to develop an in-depth knowledge of product technologies.
• Create graphics and illustrations such as process and data flows.
• Contribute content for presentations, white papers, web pages and any materials used for internal or external communication about Protegrity products.

Qualifications

• Bachelor's degree in English, Communications, Technical Writing, or a related field.
• 0-2 years relevant experience writing highly technical software documentation targeted to audiences of various skill levels.
• Strong attention to detail and ability to work independently.
• Ability to understand and explain complex technical concepts in a clear and concise manner.
• Ability to be immersed in the technology and very quickly develop product knowledge.
• Excellent command of written and spoken English language, including software development vocabulary.Exhibit excellent analytical and problem solving skills.
• Familiarity with the markdown markup language.
• Expert knowledge of the Microsoft Office suite.
• Experience creating graphics using PowerPoint, Visio, SnagIT or other drawing tools.
• Strong technical educational background, Software engineering or QA background, a big plus! experience with source control tools, such as, Subversion, GIT.Experience in generating HTML (web) product help, and online help.

Desired Skills

• Prior experience in writing and editing product and service documentation for data security software products.
• Experience in developing training materials for technology users.Experience in working with offshore authors and engineers.
• Experience with wikis and task tracking systems, ideally Confluence and JIRA.
• Experience with bug tracking systems such as JIRA.
• Familiarity with Agile methodologies and software development lifecycle.

Should you accept this position, you must consent to and pass a Background Investigation, which includes (subject to country law), extended education, and additional criminal and civil checks.

We offer a competitive salary and comprehensive benefits with generous vacation and holiday time off. All employees are also provided access to ongoing learning & development.

Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All qualified applicants and current employees will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.

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