A hybrid role at Emma – The Sleep Company.
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Original listing text, shown exactly as published by the company.
Lead the Operations Account Management team for the Offline European market, setting clear objectives, coaching team members, and building a culture of accountability and continuous improvement.
Coach and develop team members through regular 1:1s, clear goal-setting, direct feedback, and structured performance follow-ups, ensuring the team consistently delivers against priorities and performance targets.
Drive day-to-day B2B retail operations across multiple retailer accounts, ensuring smooth execution, clear ownership, and high-quality delivery.
Own the full retailer account lifecycle, from onboarding to ongoing tracking, reporting, operational performance management, and improvement actions.
Monitor operational KPIs and retailer performance, identifying root causes behind delays, delivery issues, process gaps, or recurring escalations, and driving the right corrective actions.
Coordinate closely with internal teams across Offline, Supply Chain, Logistics, Customer Excellence, Finance, and Tech to solve operational blockers and improve execution.
Run regular operational reviews with internal teams and external retail partners to align on priorities, resolve issues, and identify improvement opportunities.
Build and maintain strong retailer relationships, ensuring team output consistently meets partner needs and stakeholder expectations.
Define and improve operational processes, workflows, and reporting routines to increase efficiency, visibility, and retailer experience.
Lead ad-hoc projects and initiatives, from process enhancements to client-specific programs, with a bias for action and delivery
Emma – The Sleep Company
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