Backend Engineer, Ops

What You'll Do

• Design and build full-stack internal applications and tools that empower operations teams to work more efficiently and deliver exceptional customer experiences
• Develop robust backend services and APIs that power internal tooling, ensuring scalability, reliability, and performance
• Build integrations with third-party platforms like Retool, Zendesk, and other operational systems to create seamless workflows
• Leverage AI tooling and capabilities to build intelligent automation, enhance operator productivity, and improve decision-making within internal tools
• Create data-driven features and analytics that provide operations teams with actionable insights and improved visibility
• Collaborate closely with operations stakeholders to understand pain points, gather requirements, and iterate on solutions that solve real business problems
• Write clean, maintainable, and well-tested code following software engineering best practices
• Participate in code reviews, mentor team members, and contribute to the growth of engineering culture
• Own features end-to-end from design through deployment, monitoring, and iteration based on user feedback
• Participate in an On Call rotation to resolve critical issues impacting internal users

What You'll Need

• 5+ years of software engineering experience building and shipping production applications
• Strong proficiency in modern programming languages such as Python, TypeScript/Node.js, or similar
• Experience building full-stack applications with modern frameworks (React, Next.js, or similar for frontend)
• Solid understanding of backend architecture, API design, and database systems (PostgreSQL, Redis, etc.)
• Demonstrated aptitude for working with AI technologies, including experience integrating LLMs, building AI-powered features, or applying AI to solve business problems
• Experience building internal tools or working closely with non-technical stakeholders to understand and solve their problems
• Strong product sense and user empathy, with ability to translate business requirements into technical solutions
• Familiarity with cloud infrastructure (AWS preferred) and modern DevOps practices
• Excellent communication skills and ability to work cross-functionally with operations, product, and engineering teams
• Strong sense of ownership and bias toward action, with ability to move quickly and iterate based on feedback
• Experience with platforms like Retool, Zendesk, or similar internal tooling platforms is a plus