Benefits Coordinator, Remote

Primary Duties

• Employee Support & Inbox Management: Act as the primary owner of the benefits and LOA mailboxes; resolve Tier 2 inquiries regarding plan details, ID cards, and eligibility fixes; perform personalized research to solve complex member issues.
• Leave Administration & Payroll Coordination: Manage intake and documentation for parental and sabbatical leaves; monitor timecards for employees on leave; perform manual pay calculations for FMLA and Parental leave, including complex state-offset reconciliations.
• Billing & Data Operations Support: Support monthly premium and fee reconciliations by downloading invoices and performing initial eligibility-to-bill tie-outs; monitor weekly HRIS-to-Carrier file feed error reports for immediate resolution.
• Content & Knowledge Management: Maintain the "Atlas" benefits portal and internal knowledge base; update FAQs and post communication content; maintain ticket logs and prepare monthly operational metrics for leadership review.

Minimum Qualifications

• High School Diploma or equivalent; Bachelor’s degree preferred but not required if equivalent professional experience in HR/Benefits operations is demonstrated.
• 2+ years of experience in Human Resources or Benefits administration within a fast-paced, high-volume organization.
• Proven ability to manage multiple sensitive files simultaneously with a high degree of accuracy and confidentiality, and perform essential duties, such as manual leave-pay calculations and high-volume inbox management.
• Strong numerical competency, specifically for calculating payroll adjustments and leave-pay offsets under tight deadlines.

Preferred Qualifications

• Agility & Adaptability: Ability to pivot quickly between disparate tasks—from timecard monitoring to "white-glove" employee escalations without losing attention to detail.
• Process Optimization: A proactive "builder" mindset with the ability to identify and provide input on automating manual, repetitive workflows within the HRIS or leave management systems.
• Technical: Experience with HRIS platforms (e.g., Workday, UKG, ADP) and specialized Leave Management software. Prior experience with UKG and UNUM preferred but not required.
• Analytical: Proficiency in Excel for data comparison and payroll calculations.
• Compliance: Basic understanding of FMLA, ADA, and state-mandated paid leave programs; comfortable navigating ambiguity in a rapidly changing regulatory and internal policy landscape.
• Soft Skills: Exceptional empathy and "white-glove" service orientation for employees navigating sensitive life events.