Bilingual Remote Patient Representative (Full-Time)

What you’ll do

Serve as overflow support to multiple practices by, answering and working incoming calls

and messages

• Answer and triage incoming phone calls and app messages from our current

patients

• Act as the second line of call for incoming calls from new patients
• Answer incoming phone calls from other stakeholders (e.g., external medical

provider offices, start incoming referral requests)

• Check and respond to voicemail and after hours messages

Support patient scheduling

• Schedule patients from incoming phone calls
• Conduct no show and cancelation follow-up
• Support schedule re-shuffles (e.g., when provider is called out)
• Work through appointment ticklers
• Support central communications intake and follow up through various mediums
• Other duties as assigned

Work Schedule (Eastern Standard Time Zone)

• Must be available Monday through Friday, hours between 9:00a-6:00p

Experience / Qualifications

• Minimum of two years of medical receptionist or customer service experience and/or training
• Excellent communication skills
• Ability to solve practical problems in various situations
• Must have the ability to multitask