Billing Administrator

What you will do

• Monitor Customer Phone Call Queue, including answering and addressing all customer questions and/or complaints associated with invoicing.
• Create Salesforce Work tickets and forward to applicable departments if unable to address Customer questions.
• Provide timely customer service to customers via phone and email.
• Collaborate with collections, sales, and plants to research and resolve customer billing questions.
• Gathering and summarizing supplemental billing information to accommodate customer billing requirements.
• Setting performance standards and ensuring that the appropriate coverage is in place to meet or exceed service goals
• Align Billing practices with interdepartmental teams EG: Accounts Receivable

Candidate Profile

Skills & Qualifications

• Degree in Accounting, or related field is preferred, equivalent work experience considered
• Intermediate Excel skills
• Highly organized with exceptional written and verbal communication skills
• Sharp eye for detail
• Proficient data entry skills; high number of words per minute…