BPO Management Intern

What You'll Do

• Assist in managing day-to-day BPO operations by coordinating critical updates, resolving routine blockers, and ensuring consistent alignment between internal teams and BPO partners
• Support performance managers in identifying gaps, designing workflow enhancements, and implementing process optimizations that elevate customer experience and operational efficiency.
• Evaluate recurring or emerging customer service issues, perform root-cause analysis, manage regional tech escalations, and contribute actionable insights to improve service delivery.
• Work closely with Quality Management and other internal teams to refine response quality, streamline process flows, track and report KPIs, and maintain performance standards across all BPO partners.