Business Analyst

Duties and Responsibilities

• Facilitate our product visions by researching, ideating, sketching, and testing high-quality user experiences for our business aviation products.
• Continuously improve our product’s usability; Identify problems and devise solutions, taking intelligent risks and championing ideas with consideration towards the product vision and overarching goals.
• Translate concepts into deliverables: wireframes, user stories, user journeys and more, with consideration towards optimization for a range of devices, device sizes, and interfaces.
• Work with stakeholders to understand and define project requirements, audience, metrics, and vision, while being mindful of the technical and design aspects of implementation;
• Work with the developers to identify technical implementation options, and work with project managers and during the implementation phase to find creative solutions to challenges and obstacles; Work within established processes and assist in the improvement of existing processes and procedures, as well as developing new processes where applicable;
• Make strategic design and user-experience decisions based on theory and research related to new, core and future functions and features;
• Take a user-centered design approach to rapidly test and iterate design(s);
• Collaborate with other team members (analysts, designers, developers, product owners, QA, project managers);
• Assist in creating supporting documentation such as release notes, user guides, and other supporting content.

Desired Credentials

• Bachelor's or Master's degree in a related field, such as Business Administration, Information Systems, Computer Science, or Engineering.
• 3+ year experience in a related field such as business analysis, project management, and/or software development.
• 1+ years experience in aviation, business aviation, inventory management, maintenance tracking and/or other aviation data.
• Certification in business analysis is a plus. Such as such as the Certified Business Analysis Professional (CBAP) from the International Institute of Business Analysis (IIBA) , Professional in Business Analysis (PMI-PBA) from the Project Management Institute (PMI), and/or Agile certifications.
• Previous hands-on experience in relevant projects such as database management, data integration, and digital transformation. The business analyst should have experience working with large and complex datasets, data analysis, and data management. They should have a good understanding of data models, data mapping, data quality, and data governance.
• Previous experience with data warehousing technologies such as ETL (extract, transform, load), data integration, and data analytics is highly desired.
• Previous experience with business aviation related software such as maintenance tracking, component inventory, or MRO is a plus.
• Good knowledge of Microsoft office tools (Excel, SharePoint, Teams, O365)
• Demonstrated ability to communicate concisely and effectively (written and verbal) within high-level technical context, to own and produce documents presented to stakeholders;
• Experience writing project requirements, in user story format, with detailed acceptance criteria/feature documentation; Excellent communication (written and verbal) to convey suggestions, ideas, designs, and solutions to the internal team and clients through presentations, documents, designs, diagrams, and more.
• Experience working in Agile/Scrum development process.