Business Analyst (Creatio)

What you will do

• Collaborate with stakeholders to gather and document business and functional requirements
• Analyze and model business processes; recommend improvements using Creatio’s tools
• Configure and customize Creatio applications using low-code/no-code tools
• Support full project lifecycle from requirements through testing and deployment
• Develop user stories, acceptance criteria, and test cases
• Work closely with developers, QA, and solution architects to ensure alignment
• Conduct UAT sessions and end-user training
• Maintain system documentation and knowledge base articles
• Serve as an advocate for no-code best practices within the broader Creatio ecosystem

Qualifications and experience needed

• 2+ years of experience as a Business Analyst, preferably in CRM or BPM systems
• 1+ year hands-on experience with Creatio platform (CRM or Studio version)
• Strong understanding of business process management (BPMN), CRM principles, and workflow automation
• Experience in eliciting requirements, writing specifications, and facilitating workshops
• Familiarity with Agile/Scrum methodologies and project management practices
• Basic understanding of low-code development and Creatio’s no-code configuration tools
• Excellent communication and collaboration skills to work with business stakeholders, developers, and cross-functional teams
• Strong analytical, communication, and problem-solving skills
• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field

A plus would be

• Creatio Business Analyst certification (if available)
• Experience with Creatio Marketplace solutions or integration tools (REST API, OData)
• Knowledge of relational databases (e.g., PostgreSQL, MS SQL) and data modeling
• Experience with data visualization or reporting tools (e.g., Power BI, Tableau)
• Ability to work independently and collaboratively in cross-functional teams

es for everyone (annual or quarterly — depends on the role)

• We train employees: with the opportunity to learn through the company’s library, internal resources, and programs from partners
• Health and life insurance…