A remote role at Cable One.
How Sydicom helps: we read this listing’s requirements and tune your CV and cover letter to the keywords its ATS (Workday) is scanning for, for candidates in United States, then help you apply.
Original listing text, shown exactly as published by the company.
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Use a variety of problem-solving techniques to retain customers who call to reduce or cancel their services.
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Connect with our current customers and help them renew their contracts.
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Follow up with subscribers to answer their questions or confirm if we can help answer their questions.
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Identify reasons for customer dissatisfaction with product and provide prompt resolution in order to retain the customer.
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Up-sells Sparklight products that include digital, HSD, and phone to existing business customers.
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Team up with other departments here at Sparklight to help answer customer questions or resolve their concerns.
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This position has the expectation and responsibility to take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization's Values.
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High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience. Associate’s degree (A.A.) preferred.
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We prefer for you to have experience in telecommunications, but we are happy to teach you!
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Requires the ability to work independently and in a team environment.
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Must be detailed oriented and self-starter.
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You will be working with customers who may be frustrated, we are looking for candidates who can keep calm and be patient in all situations.
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Confidence to be persistent and professionally sell our services after a customer declines on an offer.
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Problem-solving is key! Sometimes you will need to look for creative routes to get the customer to say 'yes' to a sale!
Core Competencies
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Committed: Values each and every customer, while working hard to keep their business and support our communities.
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Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
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Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
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Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
Cable One
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17 open roles on Sydicom
Cable One, Inc. is an American broadband communications provider. Under the Sparklight brand, it provides cable television, internet, and phone services to 24 U.S. states and 1.1 million residential and business customers. It also owns the Fidelity Communications brand, which provides the same services in Arkansas, Louisiana, Missouri, Oklahoma, and Texas. Fidelity was founded in 1940. It is headquartered in Phoenix, Arizona, though it does not serve that metro area.
Source: Wikipedia
