Business Systems Program Manager

About the Role

We are building a new Business Systems Team at Jane and we want you to be a part of it! Reporting to our Head of Business Systems, this role exists because Jane has grown to a point where our tooling strategy needs an owner. Someone who knows what we have, what it's actually costing us, and whether we're getting real value out of it. Someone who can spot when two teams are paying for the same thing, coach a tool owner through a renewal negotiation, and prototype an AI-powered solution before signing a contract — all in the same week.

You'll be part program manager, part strategic advisor, part builder. The balance shifts depending on what the work needs, and you're comfortable with that. You know when to roll up your sleeves and build something, and when the right call is just buying the right tool. If you're energized by bringing order and strategy to a complex tooling landscape — and by building the systems that make that work scale — this is a chance to shape how Jane thinks about software, spend, and vendor relationships for years to come.

What Impact We’re Looking for You to Make

• You optimize Jane's SaaS portfolio — You know what we have, what it costs, where we're over-invested, and where two tools are quietly doing the same job.
• You become the person teams actually want to call before they sign a contract or spin up a new tool. You coach tool owners to define success metrics, plan implementations thoughtfully, and evaluate renewals with real strategic clarity — not just auto-renew because it's easier.
• You hold procurement strategy at the senior level. You shape how we buy, when we walk away, and how we negotiate. Finance, Legal, and Security see you as the person who keeps things moving, not the person who slows them down. You know the contract pitfalls — auto-escalation clauses, minimum commit structures, insurance requirements — and you catch them before they become problems.
• You design and implement a vendor risk framework that routes contracts to Legal while using AI to flag unusual provisions in lower-stakes agreements — consistent governance without the bottleneck.
• You lead strategic consolidation decisions for duplicate tooling (think: FigJam vs. Miro, OpenAI vs. Claude), helping leadership understand when overlap is intentional segmentation versus spend we can cut.
• You establish a scalable framework for new tool requests that ensures Jane leadership evaluates impact company-wide, not just within their own team's scope.
• You build the AI-powered automations, tracking systems, and frameworks that scale this work — less manual chasing, more infrastructure that surfaces the right insight at the right time.

If you don't meet every single qualification but are excited about this role, we'd still love to hear from you.

What Experience We Need

• 7+ years in SaaS portfolio management, IT program management, or SaaS-focused procurement, with a track record of making tooling and vendor decisions at the senior level..
• Experience owning vendor governance end-to-end: risk frameworks, contract assessment, and renewal cycles that bring Legal, Privacy, and Security in without creating a bottleneck.
• You've sat in the senior seat during contract negotiations. You know when to push, when to walk, and how to build leverage before you need it.
• Experience designing and scaling program management frameworks — systems for tracking renewals, measuring value, governing new requests, and driving adoption beyond initial rollout - and you're excited to experiment and build with AI to streamline these workflows
• You've gone deep on tooling portfolios to distinguish intentional overlap from wasteful redundancy — and you've acted on what you found, framing recommendations in terms of operational excellence, not just cost reduction and building alignment to land the best decision and action for the org
• A genuine point of view on AI — not just awareness, but real experience using it to solve problems, and a clear opinion on when building beats buying.
• Comfortable operating in ambiguity and building structure where none exists. You'll be creating new systems and iterating on existing ones, sometimes at the same time.
• Strong communicator at every level. You can take a messy vendor landscape or a complicated renewal and explain what matters and why to anyone from an engineering team to the executive team

More About Jane

Jane is a founder-led, high-growth SaaS company born in North Vancouver, British Columbia. We’re now a team of more than 700 people working remotely across Canada, the US, and the UK, united by our mission to help the helpers.

We build the products and tools that thousands of clinics rely on every day to run their businesses, care for their patients, and grow their communities. That level of impact means every person at Jane plays an important role in how we show up for our customers. We’re all responsible for being deeply connected to their needs, obsessed with improving their experience, and proud of the difference our work makes in their day-to-day lives.

Jane is growing fast, and that growth brings exciting challenges that call for adaptability, resilience, learning agility, and humility. We’re proud of what we’ve built and quick to admit what we don’t know yet. We listen, learn, and adjust as we go.

We’re also embracing the possibilities of AI, using it to work smarter, improve our systems, and create even better experiences for our customers and our team.

Our goal isn’t just delivery, it’s delight. We move quickly, communicate openly, and solve real problems together. If you’re energized by ambiguity, motivated by impact, and eager to learn with others, you’ll thrive at Jane.