Card Operations Team Manager

What You’ll Do

• You will develop the overall fraud risk strategy for the Perk Pay Card Program.
• You lead and coordinate all activities around fraud prevention and fraud operations for the Perk pay corporate card program.
• You define, implement and monitor risk policies and metrics to optimize authorization approval rates while minimizing fraud rates of our corporate card program.
• You work in close collaboration with the Perk product and engineering teams and our partners to implement adequate systems and tools that support these strategies.
• You provide reports and insights to stakeholders and partners.
• You will lead a team of card operations specialists

What We’re Looking For

• You have excellent knowledge of the payment authorization process via a global card network, such as Visa or Mastercard.
• You have previous experience in fraud prevention at a card issuer, card network or card payment processor.
• You are an expert in fraud prevention policies and systems for credit/debit card payments, preferably corporate credit cards.
• Experience working with partner banks and regulators to ensure necessary reporting and requirements are adhered to
• You have excellent technical knowledge of instruments for strong customer authentication, payment authorization and fraud rates, such as 3D Secure, Transaction Risk Analysis, Risk Scoring Models, Rule Engines, etc.
• Experience of managing a team to meet deadlines and targets, balancing client experience and enforcing controls
• Experience in fraud operations, such as dispute management and chargebacks
• Excellent communication and problem solving skills.
• You are fluent in English; German and other languages are a plus.