A remote role at Cable One.
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Original listing text, shown exactly as published by the company.
Channel Partner Support
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Serve as a primary point of contact for channel partners regarding order status, billing questions, commissions inquiries, and general program support.
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Support onboarding of new partners, including documentation, portal access, training coordination, and internal setup tasks.
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Maintain positive working relationships with partners to promote engagement and satisfaction.
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Assist with partner communications related to promotions, updates, and program initiatives.
Order Lifecycle Management
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Track partner-submitted opportunities from order submission through installation and billing.
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Coordinate with internal teams including provisioning, service delivery, engineering, billing, and finance to support timely order completion.
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Provide proactive updates to partners regarding milestones, delays, and completion timelines.
CRM & Data Administration
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Maintain accurate opportunity, customer, contract, and partner records in Salesforce and related systems.
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Create and maintain standard reports and dashboards for leadership and sales teams.
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Support user access, data cleanup, and system accuracy.
Reporting & Sales Support
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Generate recurring reports related to bookings, pipeline activity, partner performance, and sales results.
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Support sales teams with lead-to-quote coordination and internal follow-up.
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Monitor activity trends that may impact customer service or sales productivity.
Commissions & Administrative Support
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Track partner commissions and assist in validating payout accuracy.
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Coordinate with finance teams regarding payment status and commission inquiries.
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Maintain organized records of agreements, commission schedules, and supporting documentation.
Program & Event Support
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Assist with planning and logistics for partner events, webinars, trade shows, and sponsorship activities.
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Help track leads and follow-up actions resulting from events.
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Support updates to partner-facing materials and internal documentation.
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3+ years of experience in sales support, sales operations, channel support, customer operations, or telecommunications.
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Proficiency with Salesforce CRM, Microsoft Excel, and reporting systems.
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Strong organizational skills and attention to detail.
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Excellent written and verbal communication skills.
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Strong customer service mindset and ability to manage multiple priorities.
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Ability to work cross-functionally in a team-oriented environment.
Core Competencies
Cable One
Other
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Cable One, Inc. is an American broadband communications provider. Under the Sparklight brand, it provides cable television, internet, and phone services to 24 U.S. states and 1.1 million residential and business customers. It also owns the Fidelity Communications brand, which provides the same services in Arkansas, Louisiana, Missouri, Oklahoma, and Texas. Fidelity was founded in 1940. It is headquartered in Phoenix, Arizona, though it does not serve that metro area.
Source: Wikipedia
