Claims Analyst

What You'll Do

• Advanced Claims Operations & Trend Analytics: Independently manage a portfolio of complex cargo claims from initial filing to final resolution, ensuring efficient, accurate, and timely handling. This includes skillfully negotiating settlements, precisely processing all related financial transactions, and analyzing claims trends to identify recurring issues and significant financial exposure, with actionable findings presented to leadership.
• High-Level External Relations & Advocacy: Lead and manage all high-level external communications and relationships with minimal management assistance. Independently lead scheduled meetings with external parties, addressing complex inquiries, driving resolutions, and identifying actionable items to bring back to management for strategic consideration.
• Financial Integrity & Legal Compliance: Comprehensively manage and reconcile all financial aspects of a claims portfolio, ensuring accurate balancing of all receivables and payables. Possess a deep understanding of the distinctions between various payment methods and the strategic reasons for issuing legal documents like releases and assignments of rights in advance of cash payments. Utilize financial insights from claim trends to inform proactive strategies and protect the company's financial interests.
• Expert Claim Resolution & Mentorship: Master the management of complex and high-value claims, frequently exceeding $100,000. Leverage deep industry knowledge to navigate intricate investigations and apply a comprehensive understanding of regulations, terms, and conditions to all claim values. Provide mentorship and guidance to junior team members on processing claims across the full range of values.
• Operational Strategy & Cross-Functional Synergy: Leverage deep business acumen and a comprehensive understanding of the transportation industry to strategically oversee claim operations, optimizing efficiency and ensuring adherence to time standards across the team. Drive and foster highly effective, cooperative working relationships with all internal departments, acting as a key liaison to streamline processes and mentor others in collaborative best practices.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, or related field, or 3 years of professional experience in customer service, administrative support, or the insurance industry.
• 5+ years of experience managing claims required. Experience in cargo claims in a 3PL environment preferred.
• Exceptional organization skills and high attention to detail.
• Proficient in Google Suite; conduct basic risk analysis and general data reporting.
• Superior written and verbal communication skills. You understand that proactive communication is key.
• Ability to work both independently and collaboratively.
• Strong critical thinking, judgment, and decision-making skills.