Original listing text, shown exactly as published by the company.
This is a high-impact role with plenty of variety, including
Client onboarding
- Lead the full onboarding journey for new clients, from kickoff to go-live
- Ensure clients are set up smoothly and securely in our platform
- Design clear documentation and training materials to make onboarding scalable
Access management & support
- Track how clients are using the platform, troubleshoot issues, and offer hands-on support
- Be the main point of contact during onboarding — answering questions, solving problems, and escalating when needed
- Deliver training and guidance to help clients get the most from our document management system
Scaling the product
- Build repeatable, scalable processes as the product and client base grow
- Continuously refine workflows, documentation, and support tools
Cross-functional coordination
- Work closely with sales, product, engineering, and data teams to make sure client setups are correct and issues are resolved quickly
- Relay client feedback to improve the platform and user experience
Platform & access configuration
- Manage permissions and access settings for clients, in line with our security and compliance policies
- Maintain accurate records of client configurations and document access
