Client Program Manager

Responsibilities

• Support client engagement and program success – Help develop and execute plans to ensure smooth program launches, tracking key pre-launch milestones and flagging risks early.
• Program coordination & client support – Work closely with clients to support day-to-day needs, helping translate client goals into actionable next steps for PHIL.
• Performance analysis & reporting – Analyze program performance against key success metrics, build reporting and dashboards, and surface insights that help clients and internal teams understand what's working and what isn't.
• Client relationship management – Serve as a trusted day-to-day point of contact for clients, supporting discussions on program performance, goal alignment, and areas for improvement.
• Stakeholder collaboration & problem-solving – Partner with internal teams (client success, product, operations) and external client contacts to resolve issues, escalating and diplomatically navigating pushback as needed.
• Data quality & process improvement – Help ensure the quality and accessibility of program data through cleansing, modeling, and maintenance, and identify opportunities to improve tooling and processes for greater efficiency.

Qualifications

• Bachelor's degree in Business, Healthcare Management, Finance, Economics, Statistics, or a related field (or equivalent experience).
• 3–7 years of experience in a client-facing, analytics, business strategy, or startup operations role; healthcare or pharmaceutical experience a plus.
• Excellent communication skills, with the ability to build relationships with clients and align internal and external stakeholders around shared goals.
• Data-driven mindset, comfortable turning data into clear, actionable insights for both clients and internal teams.
• Comfort with ambiguity and solving problems dynamically without well-worn paths.
• Strong analytical skills with high attention to detail; proficiency in data visualization tools (e.g., Looker) preferred.
• Proven ability to drive results, both through direct execution and by influencing cross-functional partners.