A remote role at There's a reason why Fiserv.
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Original listing text, shown exactly as published by the company.
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Manage relationships for a portfolio of small to mid-tier small and medium-sized business accounts to support client satisfaction, retention, and growth
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Resolve simple client inquiries directly and coordinate with internal teams to facilitate resolution of moderate to complex issues
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Educate clients on products, reporting, self-service tools, and relevant industry information to support effective platform use
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Monitor account health, review portfolio performance, and create customized business reviews that illustrate financial performance, card volume trends, and industry comparisons
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Maintain accurate and current client records, including contract details, communication logs, and product matrices
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Identify opportunities to increase penetration of products and services across multi-product client environments
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Communicate clearly with clients regarding pricing models, funding, compression management, and issue resolution status
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2+ years of experience in customer service, sales, business development, relationship management, or a related client-facing function
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2+ years of experience resolving client inquiries and coordinating issue resolution across internal business partners
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Experience maintaining accurate customer records, account documentation, and communication tracking in business systems
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Ability to analyze portfolio performance, interpret business trends, and communicate findings to clients in a clear and actionable manner
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Agents may need to come into the office for training, meetings or onsite activities but will work from home. Monday - Friday hours of operations are 8:00-6:00pm EST. Shift will be based on business need.
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High school diploma, General Educational Development (GED), Associate degree, or equivalent combination of education, related experience and/or military experience
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Knowledge of payment processing and merchant services
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Experience supporting small to medium-sized business clients in a multi-product environment
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Experience troubleshooting and resolving moderately complex client issues
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Knowledge of Fiserv products, platforms, systems, and operational processes
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This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
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This role requires use of a computer and audio equipment.
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
There's a reason why Fiserv
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Fiserv is a global provider of financial technology solutions. The company offers a range of services, including payment processing, digital banking platforms, and core account processing for financial institutions and merchants. They are known for enabling a variety of financial transactions and services worldwide.
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