A remote role at Assist World. Serve as a primary point of contact for clients, ensuring a positive and professional experience
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Original listing text, shown exactly as published by the company.
CLIENT SERVICES & RELATIONSHIP MANAGEMENT
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Serve as a primary point of contact for clients, ensuring a positive and professional experience
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Build and maintain strong client relationships through consistent communication and follow-up
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Manage client inquiries, requests, and escalations in a timely manner
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Coordinate meetings, status updates, and stakeholder communications
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Ensure client expectations, deliverables, and timelines are clearly communicated and managed
PROJECT COORDINATION & DELIVERY
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Support projects from initiation through completion, ensuring deadlines and deliverables are met
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Coordinate internal teams, vendors, and stakeholders to ensure smooth project execution
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Maintain project documentation, timelines, and status reports
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Monitor project risks, dependencies, and action items
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Assist with resource planning and workload coordination across teams
OPERATIONS & PROCESS IMPROVEMENT
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Develop and maintain operational processes, workflows, and standard operating procedures
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Identify opportunities to improve efficiency and streamline administrative processes
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Track project performance metrics and prepare management reports
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Support process optimization and continuous improvement initiatives
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Assist with executive and team coordination when required
REPORTING & ADMINISTRATION
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Prepare client reports, project updates, and operational summaries
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Maintain accurate records, documentation, and databases
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Support budgeting, vendor coordination, and administrative functions where required
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Monitor project milestones and ensure timely completion of deliverables
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Previous experience in Client Services, Customer Success, Account Management, Project Coordination, Operations, or a related role
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Strong stakeholder and relationship management skills
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Excellent written and verbal communication skills
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Strong organizational and time management abilities
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Ability to manage multiple projects and competing priorities simultaneously
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Experience coordinating cross-functional teams and stakeholders
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Proficiency with project management and collaboration tools
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High attention to detail and strong problem-solving abilities
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Experience working in a remote environment
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Exposure to project management methodologies such as Agile or Waterfall
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Experience using tools such as Asana, Monday.com, ClickUp, Jira, Trello, or similar platforms
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Experience supporting client-facing projects or service delivery teams
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Budget tracking, procurement, or financial administration experience
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Experience within professional services, consulting, marketing agencies, technology, or financial services environments
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A natural relationship builder who enjoys working with clients and stakeholders
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Someone who is highly organized and able to keep multiple moving pieces on track
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A proactive problem-solver who takes ownership of outcomes
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A professional communicator who can confidently engage with clients and leadership teams
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Someone who thrives in a fast-paced environment and remains calm under pressure
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A team player who values collaboration and continuous improvement
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Strong and lasting client relationships
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Projects delivered on time and within scope
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Clear communication between clients and internal teams
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Improved operational efficiency and process effectiveness
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High levels of client satisfaction and stakeholder engagement…
Assist World
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