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A remote Engineering Leadership role at Dun & Bradstreet.
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Original listing text, shown exactly as published by the company.
Serves as the primary post-sale point of contact for clients
Work as a Trusted Advisor to provide strategic guidance and a path to value with clients.
Actively manage a portfolio of assigned accounts so that clients may achieve their positive business
outcomes
Responsible for all post-sale activities as part of the clients’ journey, including business outcome planning
(ROI) and conducting Quarterly Business Reviews (QBR) with key decision makers
Use in-depth knowledge of client industry and/or business processes, deep knowledge of the product(s) being sold and technical expertise to drive and increase adoption and utilization and ensure a successful renewal
Contribute to revenue expansion and retention by identifying and addressing renewal risk and product adoption roadblocks as well as identifying opportunities for growth
Monitor client usage data, health indicators, renewal dates, and growth opportunities and translate them
into strategies for success
Coordinate with implementation teams to ensure solution delivery meets or exceeds contracted SLAs and KPIs
Are the internal voice of the customer by proactively working with cross-functional teams to channel client feedback and problems into enhancements and solutions
This role is intended for a professional who has wide-ranging experience
Education and Experience
15+ years of relevant experience
Bachelor's Required
Additional Skills and/or Certifications
Minimum of 15 years in a post-sale client management experience leading a portfolio of high-touch enterprise and/or strategic accounts
Has technical acumen to understand and connect the clients’ business goals with our product abilities
Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment
Experience in working with complex, multi-divisional, multi-geographical customers
Experience working with cross-functional teams (Product, Sales, Support, Ops)
A bias for action
Possesses excellent MS-Excel, MS-PowerPoint and MS-Word skills…
Dun & Bradstreet
Engineering Leadership
57 open roles on Sydicom
The Dun & Bradstreet Holdings, Inc. (D&B) is an American company that provides commercial data, analytics, and insights for businesses. Headquartered in Jacksonville, Florida, the company offers a wide range of products and services for risk and financial analysis, operations and supply, and sales and marketing professionals, as well as research and insights on global business issues. It serves customers in government and industries such as communications, technology, strategic financial services, and retail, telecommunications, and manufacturing markets. The company's database contains over 500 million business records worldwide.
Source: Wikipedia
